At Sheiry Perfums, we want you to be satisfied with your purchase. This Refund and Returns Policy explains when products may be returned, exchanged, or refunded and the conditions that apply.

By placing an order with Sheiry Perfums, you agree to the terms outlined below.

1. Return Eligibility

Due to the nature of fragrance and personal-care products, we can only accept returns for products that meet our return requirements.

To be eligible for a return:

  • The product must be unused and unopened.
  • The original packaging, box, labels, and accessories must be intact.
  • The product must be in its original condition.
  • You must provide proof of purchase or your order details.
  • The return request must be submitted within 7 days of receiving the order.

Products that have been opened, used, sprayed, or tested may not be eligible for return due to hygiene and product-safety considerations.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number
  • Your name and contact details
  • A description of the issue
  • Clear photographs of the product and packaging

After reviewing the information, we will determine the appropriate resolution, which may include a replacement or refund.

3. Products Damaged During Delivery

If your perfume arrives damaged during shipping, please contact us promptly after delivery.

We may request photographs showing:

  • The damaged product
  • The product packaging
  • The shipping parcel
  • Any visible damage to the outer packaging

Please retain the original packaging until the issue has been resolved.

4. Non-Returnable Products

For hygiene and safety reasons, the following products generally cannot be returned once opened or used:

  • Opened perfumes or fragrances
  • Used or sprayed products
  • Products without their original packaging
  • Products damaged after delivery due to customer handling
  • Products returned without the required order information

We reserve the right to refuse a return if the product does not meet the conditions described in this policy.

5. How to Request a Return

To request a return, contact Sheiry Perfums through the contact information provided on our website.

Please include:

Subject: Return Request – [Order Number]

And provide:

  • Order number
  • Product name
  • Reason for the return
  • Date the order was received
  • Photos, where applicable

Do not send products back before receiving return instructions from our team.

6. Return Shipping

If the return is due to receiving an incorrect, defective, or damaged product, Sheiry Perfums may provide an appropriate resolution after reviewing the claim.

For returns requested for reasons such as changing your mind or ordering the wrong product, return shipping costs may be the customer’s responsibility.

The exact return-shipping arrangement will be communicated when your return request is reviewed.

7. Refunds

Once an eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or another agreed method.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping charges may not be refundable unless the return is due to an error on our part or another circumstance covered by applicable consumer law.

8. Exchanges

If you receive an incorrect, damaged, or defective product, we may offer an exchange where the requested product is available.

If the replacement product is unavailable, we may offer an alternative resolution, such as a refund.

Exchanges are subject to product availability.

9. Sale and Promotional Products

Products purchased as part of a sale, discount, promotion, or special launch offer remain subject to this Refund and Returns Policy unless specific terms for that promotion state otherwise.

Promotional discounts do not automatically create additional return or refund rights.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible and the normal return procedure may apply.

11. Refunds for Failed or Undelivered Orders

If an order cannot be delivered due to an issue attributable to Sheiry Perfums or the delivery process, we will review the circumstances and determine an appropriate resolution.

If an order is returned because the customer provided an incorrect or incomplete delivery address, refused delivery, or was unavailable to receive the package, additional delivery or return charges may apply where appropriate.

12. Processing Time

Return requests are generally reviewed after the required information and supporting photographs have been received.

Refund processing begins after the returned product has been received and inspected, where a physical return is required.

The time for the refunded amount to appear in your account depends on the payment method and financial institution.

13. Changes to This Policy

Sheiry Perfums may update this Refund and Returns Policy from time to time to reflect changes in our products, services, procedures, or applicable requirements.

The latest version will always be published on this page with the updated date.

14. Contact Us

If you have questions about a return, exchange, damaged product, or refund, please contact Sheiry Perfums through the contact information available on our website.

Sheiry Perfums
Pakistan

Email: muazmuneer151m@gmail.com
Phone: [Insert Business Phone]
Website: Sheiry Perfums

This policy is general ecommerce content and should be reviewed against Sheiry Perfums’ actual return process, courier arrangements, payment methods, and applicable Pakistani consumer-protection requirements before publication.